Important Worry-Free Vacations Updates
For more than 40 years, Worry-Free Vacations has been offering value-priced vacations to happy vacationers. We no longer offer air, but we still offer accommodations, car rentals and other ground transportation, plus a wide range of activities in your favorite vacation destination. If you're also looking for air transportation, you can purchase an entire vacation—including air, hotel, and more—through our partner, Delta Vacations.
If you have further questions, please see our most commonly asked questions below, contact your travel agent, call us at 1-888-225-5658, or e-mail us. |
FAQs
Vacation Planning, Destinations, and Packages
Why buy from Worry-Free Vacations?
Why isn't everything available to book online?
What hotel classification system do you use?
What does European Plan (EP) and All-Inclusive (AI) mean?
How do I find passport, visa and health requirement information?
What are the insecticide requirements in certain destinations?
Making a Reservation
How do I make a reservation?
Why is there a charge for calling to book a new trip?
Are all taxes included in the price?
How do I reserve more than one room?
How do I make a special room request?
Is it safe to purchase a vacation via the Internet?
What types of payment options are available?
What forms of payment do you accept?
Why should I purchase the Travel Protection Plan or the Travel Protection Plan PLUS?
Do you offer gift cards?
Reservation Changes and Travel Documents
How do I modify a reservation?
How do I cancel a reservation?
Where and how do I get my confirmation and travel documents?
What if there is a problem while on vacation?
What happens if there is a hurricane?
Why buy from Worry-Free Vacations?
The travel experts at Worry-Free Vacations have been creating memorable vacations in the best-loved destinations for more than 40 years.
Why isn't everything available to book online?
Some of our more specialized packages require customization, and need to be handled by one of our professional travel agent partners or our Reservations Center. In addition, our reservationists are able to submit a request for special services such as handicap-accessible rooms. Please call your travel agent or our Reservations Center at 1-888-225-5658 for assistance. A $20 charge applies to new bookings made over the phone.
What hotel classification system do you use?
Our hotel ratings reflect the opinions from a variety of sources including our own experienced company Product Managers, customer feedback, and travel industry reference materials.
What does European Plan (EP) and All-Inclusive (AI) mean?
Many Mexican and Caribbean resorts offer a European Plan and/or an All-Inclusive plan. A European Plan hotel rate does not include any meals or beverages. An All-Inclusive hotel rate includes all meals and beverages. All-Inclusive plans vary, so please check the specific hotels for details.
How do I find passport, visa and health requirement information?
Domestic Travel:
All passengers 18 years of age or older are required to present one form of government-issued photo ID (such as a valid driver's license) or two forms of non-photo identification, one of which must be state or federal agency-issued (such as a U.S. Social Security card), before boarding a flight. Failure to present positive identification can result in denied boarding and no refunds will be granted.
International Travel:
Government legislation requires all people traveling via air to and from the United States or Canada to have a passport. For complete details, see Entry Requirements.
What are the insecticide requirements in certain destinations?
Some countries require airlines to treat the passenger cabins with insecticides. For more informatin, please refer to the following website: http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm.
How do I make a reservation?
If you already know what destination you'd like to go to and what hotel you'd like to stay at, you can book online by going to the Book section. You can also call us direct at 1-888-225-5658 (a $20 charge applies to new bookings made over the phone) or contact your travel agent.
Why is there a charge for calling to book a new trip?
Our Reservation agents offer excellent customer service and are trained in the nuances of travel planning, this charge allows us to continue to deliver the highest level of service through our reservations center. However, for most vacations, you can easily book them online at worryfreevacations.com or through your travel agent.
Are all taxes included in the price?
Hotel taxes are included in prices quoted via our website or Reservations.
How do I reserve more than one room?
Currently, up to four hotel rooms can be reserved on one booking. If you need more than four rooms, you can book online making separate bookings with up to four additional hotel rooms per booking. You can also call your travel agent or the Worry-Free Vacations Reservations Center at 1-888-225-5658. A $20 charge applies to new bookings made over the phone.
How do I make a special room request?
Requests such as bed type, non-smoking rooms, cribs, and rollaways can be made during the reservation process. For more advanced requests or handicap-accessible rooms, please contact your travel agent or the Worry-Free Vacations Reservations Center at 1-888-225-5658. A $20 charge applies to new bookings made over the phone.
Is it safe to book a vacation via the Internet?
Totally and completely. When you sign in to make a reservation, all your transactions are protected by powerful Secure Sockets Layer (SSL) encryption technology and site verification provided by GeoTrust. SSL encrypts your credit card number, name, address, and phone number before they travel over the Internet. This makes doing business with us over the Internet as secure as purchasing by phone.
However, we understand that each person has their own level of comfort when it comes to making a purchase via the Internet, and for that reason, you may also call your travel agent or our Reservations Center at 1-888-225-5658.
Please note: A $20 charge applies to new bookings made over the phone.
What types of payment options are available?
If your reservation is for travel outside 45 days, payment may be applied as a deposit and a final payment. All payment information is required at the time of reservation, however, only the deposit will be charged upon confirmation of reservation; final payment will then be charged 45 days prior to departure. if your reservation is for travel within 45 days, full payment is required at the time the reservation is confirmed.
What forms of payment do you accept?
We accept credit cards as form of online payment. You can use either American Express, Visa, MasterCard, Discover, or Diners Club including Carte Blanche and Montage. Other accepted forms of payment are Worry-Free Vacations gift cards and Worry-Free Vacations-issued travel certificates.
Why should I purchase the Travel Protection Plan or the Travel Protection Plan PLUS?
We highly recommend purchasing our Travel Protection Plan, as it protects you and your travel investment before and during your vacation.
With the Travel Protection Plan, a Pre-Departure Cancellation Waiver benefit available, allowing you to cancel your reservation up to the moment of your scheduled departure for any reason and have your travel investment protected.
The Travel Protection Plan also has a hurricane policy that refunds the cost of your vacation and protects you from most cancellation penalties if your destination is under a hurricane watch or warning, as declared by the National Hurricane Center (NHC). You can cancel your reservation up to the moment of departure and receive a full refund—including the cost of the Travel Protection Plan. Contact the Group Department for details on hurricane coverage for large groups.
We also offer Travel Protection Plan PLUS, which includes all the benefits of the Travel Protection, plus a lowest price guarantee. In addition, you'll receive the refund of the cost of your vacation package AND cancellation fees in the form of your original payment.
Either Plan must be purchased within seven (7) days of initial deposit.
Do you offer gift cards?
We no longer offer Worry-Free Vacations gift cards. If you have a Worry-Free Vacations gift card, you can still redeem it towards a Worry-Free Vacations package, or you can use it toward travel with our partner, Delta Vacations. If you have several gift cards, they may be redeemed towards a single purchase. If you are not sure of the balance on your gift card, you are able to check the balance of your card online.
How do I modify my reservation?
To modify a reservation, call Worry-Free Vacations at 1-888-225-5658.
How do I cancel my reservation?
To cancel a reservation, go to My Reservations. Enter the lead traveler's last name and one of the following: booking number or e-mail address. Click the Cancel button at the bottom of your itinerary. Cancel fees may apply and are outlined in the cancel fee section of your itinerary. If you are having problems, call Worry-Free Vacations at 1-888-225-5658 or contact your travel agent.
Where and how do I get my confirmation and travel documents?
If you have made a reservation online, confirmation will be provided online and sent to the e-mail address provided in your profile. Your confirmation will include:
- The itinerary and a listing of all items you have purchased.
- The booking number.
- A toll-free number to call with any questions regarding your reservation.
E-documents are available for all destinations. Certain options do require paper documents to be mailed or express mailed. If you have selected e-documents as a form of delivery method for a reservation and qualify for e-documents the document is emailed within 12-48 hours.
For options that do not qualify for e-documents and a reservation was made 4 days or more before departure, travel documents will be mailed the next business day via first-class mail. For bookings that are made within 4 days of departure, the amount for express delivery will be included in your booking.
What if there is a problem while on vacation?
In the travel documents, you will be provided a toll-free number that will connect you to our Destination Help Center. This call center is staffed 24 hours a day, 365 days a year, to assist you with any problem that may arise.
Do you still have a question regarding Worry-Free Vacations? Please submit your question via e-mail.
