Located on the southern end of the hotel zone

Distance from Airport: 15 minutes from the Cancun International Airport
Distance from Downtown: 40 minutes from downtown Cancun
Distance from Attractions: Within walking distance of shops, restaurants, and bars
Distance from Beach: Located on a beautiful stretch of beachfront
Local Transportation Options: taxi, public bus available with an additional fee
Parking: Complimentary self-parking

Hotel Rating: 4.5 Deluxe +
Number of Rooms: 252


Room Category Descriptions:

• JRS - Junior Suite
  503-square-foot contemporary room, all with ocean views. Features the Palace bed with double-cushioned pillow-top mattress, elegant marble bath with shower, double whirlpool in room, minibar, liquor dispenser, and coffee maker. The Junior Suite is a larger room with a table and two chairs.
  Occupancy: 2 adults/2 total, adults only
  Bedding: 1 king bed
• PZ - 1-Bedroom Presidential Suite
  Spacious 1,070-square-foot, ocean-view room with two bedrooms, each with the Palace bed with double-cushioned pillow-top mattress, double whirlpool, and private marble bath and shower. Suite has a large living and dining room with minibar, liquor dispenser, coffee maker, turn-down service, and terrace and balconies with breathtaking views of the ocean, lounge chairs, table, and chairs.
  Occupancy: 4 adults/4 total, adults only
  Bedding: 1 king bed in both rooms.
• CL - Concierge Level Room
  Includes all features of Superior Deluxe room plus concierge-level services, including rooms with signature views, 24-hour room service, two 25-minute massages, nightly turn-down service and petit-fours, espresso/American coffee machine, in-room DVD player/CD player, IPod dock/radio/alarm clock, pillow menu, aromatherapy kit, L'occotane en Provence bath amenities, exclusive concierge phone service, upgraded brand of liquors in room dispenser, private beach lounge chair area with waiter service, an exclusive beach bag, private check-in and late check-out, and early check-in (subject to availability).
  Occupancy: 2 adults/ 2 total
  Bedding: 1 king bed

• SUPD - Deluxe Room - Resort View
  435 square fee of luxurious room with view of resort or common areas, with double whirlpools, hair dryer, coffee maker, minibars, liquor dispensers, digital safe, 24- hour room service, nightly turndown service, wireless internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.
  Occupancy: 2 adults/2 total
  Bedding: 1 king,
• SPOV - Superior Deluxe - Ocean View
  435 square fee of luxurious room with ocean view , with double whirlpools, hair dryer, coffee maker, minibars, liquor dispensers, digital safe, 24-hour room service, nightly turndown service, wireless internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.
  Occupancy: 2 adults/2 total
  Bedding: 1 king

Room Details:

• Adjoining Rooms: Yes, subject to availability
• Air Conditioning: Yes, individually controlled air conditioning
• Bathroom Amenities: Farouk® bath amenities, bathrobes and slippers, hair dryer
• Balcony / Patio: Yes, all rooms have balconies / No
• Cribs: No
• Internet Access: Yes, wireless Internet access throughout entire property is complimentary
• Iron / Ironing Board: Yes / Yes
• Kitchen Facilities: No
• Non-Smoking Rooms: Yes, upon request and subject to availability
• Rollaway Beds: No
• Safe Deposit Boxes: Yes, laptop size digital safe is complimentary in room
• Smoke Alarm / Sprinklers: Yes / No
• Telephone: Yes, direct-dial telephone, additional fees apply
• Television / Radio: Flat-screen LCD TV with satellite / radio alarm clock

Hotel Details:

• Babysitting Service: No
• Check-in / Check-out: 3:00pm / 12 noon
• Concierge: Yes

• Courtesy room / Day Room: Yes / No (For early arrivals / late departures, subject to availability)
• Housekeeping Service: Daily, as well as turn-down service nightly
• Luggage Check / Storage: Yes / Yes
• Luggage Porter / Bellhop: Yes / Yes
• Number of Floors / Elevators: 8 floors / 2 elevators
• Other Guest Services: Ice machines, ATM machine and currency exchange availably at hotel. Dry cleaning and laundry service and doctor on call 24 hours a day, both available at an additional fee.

Handicapped rooms: Yes, 2
Preconfirmed handicapped rooms: No
TDD rooms: No
Wheelchair accessible: Yes
Wheelchairs available at hotel: Yes, subject to availability, additional fees apply
Handrails in bathroom: Yes
Roll-in showers: Yes
Bars in shower/chair: Yes
Shower lift: No
Alert Plus - audio/visual alert system: No
Smoke detectors with flashing light: No
Lamps that flash on/off if phone rings: No
Shake alarms/pillows: No / No
Closed-captioned TV: No
Braille: No
Seeing Eye dogs allowed: No

Dining Facilities:

• El Alamo - Mexican cuisine. Breakfast buffet, lunch buffet, dinner is served a la carte. Dress code is casual elegance; long pants, collared shirts, and shoes required.
• La Tratto - Italian Cuisine. Serving International breakfast buffet and a la carte dinner. Dress code is casual elegance. Wet clothing or uncovered swimwear not allowed.
• The Steak (dinner only) - Fine cuts, seafood and fish served a la carte for dinner. Dress code is casual. Wet clothing or uncovered swimwear not allowed.
• Room Service – Yes, 24-hour room service is included

Cocktail Lounges or Bars:

• Oriental Lounge - Open terrace. The lounge serves Oriental dinner a la carte or for those guests that prefer to be at the bar, also serves hors d'oeuvres and a sushi bar along with the cocktails. The dress code is casual for dinner.
• Pool Snack Bar - Serving snacks a la carte.
• Lobby Bar - Serving continental breakfast, cocktails, and tea.
• Pool Bar - Serving cocktails.
• Beach Bar - Serving cocktails.

Entertainment: Daily activities and nightly shows

Pool: 3 outdoor infinity pools with swim-up bar and 1 indoor pool
Whirlpool: Yes, 2 indoor
Beach: Yes.
Watersports: Nonmotorized watersports at marina are included
Spa: Yes, comprehensive spa with 10 treatment rooms, resting lounge and sauna/steam room, additional fees apply
Fitness Center: Yes, fully equipped fitness center is complimentary
Golf: Yes, at Playacar Spa & Golf Club, a Robert VonHagge design; Riviera Cancun Golf Club, a Jack Nicklaus design; and the Moon Spa & Golf Club, a Jack Nicklaus course
Tennis: No
Shopping: Beauty Salon, spa boutique, jewelry store, gift shop and boutique, all on site
Other: Beach volleyball, billiards, ping pong and table games are all complimentary

PASSPORT PROMOTION - (Effective until May 31, 2010):

• 30% discount on one round of golf (at regular price; per adult/per day) at Playacar Spa & Golf Club, Moon Spa and & Golf Club, or Riviera Cancun Golf Club. Transportation is included.
• 25% discount on select spa treatments, off regular price, per adult, per day. Not applicable at beauty salons.
• Buy one, get one free for swim with the dolphins, purchased directly through the hotel
• Buy one, get one free for ATV tour, purchased directly through the hotel
• $25 credit for slot machines, available in the sports book at Moon Palace
• Unlimited tours to: Chichen-Itza, Tulum/Xpu-Ha, Isla Mujeres, Coba, Wet'n Wild, and Zip Line at Holkan Kingdom Park. All tours are subject to availability and change without notice. Please check with the hotel front desk upon arrival for the most up to date schedule.

1,500 or 750 VACATION DOLLARS FOR YOUR INDULGENCES PROMOTION - (Effective for
travel June 1, 2010 and beyond):

• Vacation Dollars have a maximum value of $1,500 for stays 5 or more nights or $750 for stays 3 or 4 nights per room, per stay. These vacation dollars can be applied towards indestination purchases of select tours, golf, spa and beauty salon treatments, room upgrades (subject to availability at time of check-in), a romantic dinner, premium wines, and the Precious Wedding Collection packages (select resorts).

  Select and combine any of the services and/or amenities below (subject to availability and may change at any time):

• Select Tours: Chichen Itza, Tulum/Xpu-Ha, Isla Mujeres, Coba, Wet n' Wild, Xtreme Kingdom Zip Line Tour and Premium Swim with the Dolphins at Wet n' Wild (transportation for this activity not included).
• Golf Courses: Moon Spa and Golf Club, Riviera Cancun Golf and Resorts, and Playacar spa and Golf Club. Vacation dollars applies towards green fees, club rental, and a shared cart (transportation to the golf courses is included). Additional services may be available at the golf course, which may not be applicable towards this promotion.
• Spa/Beauty Salon Services: Maximum of $300 vacation dollars (5 nights or more) or a maximum of $150 vacation dollars (3 or 4 nights) on spa treatments. Credits are not applicable towards products at the beauty salon or spa.
• Romantic Dinner: Lobster and one bottle premium champagne for 2 adults.
• Weddings: Credit may be applied towar select wedding packages. Vacation dollars cannot be applied towards optional services or extras.

Promotional chart outlining the various activities and services available will be provided upon check-in. Reservations for services and amenities must be requested at the resort upon arrival. Vacation dollars are non-transferable, must be purchased at retail price, and cannot be exchanged for other goods or services. No refunds will be issued for unused credit. Unused credits are non redeemable for cash and cannot be used towards a future stay or transferred to another room. There is a dollar limit on the vacation dollars for select product or services. Vacation dollars cannot be used for purchasing in the gift shop. All service are subject to availability and inclusions subject to change without notice.

Golf Option (valid 12/24/08 - 12/23/09) includes:

• One round of golf per room, per night for one guest
• Transportation to and from the courses (Playacar Spa & Golf Club, Riviera Cancun Golf Club, and Moon Palace Spa & Golf Club)
• Beverages, snacks, and shared golf cart
• Tee times can be reserved ninety (90) days prior to arrival. Tee times can be prearranged at teetimes@palaceresorts.com or by fax at 011-52-998-881-6086 or 6090. Office hours are from 9:00am – 6:00pm / Tel: 011-52- 998-881-6000 ext: 4135 or 4136.
• The Golf Package rate must apply to ALL adults sharing the same room. Golf package is not transferable. Unused rounds of golf due to weather conditions or for any other reason are non-refundable. No rain checks will be provided. Children 13-17 years of age must be booked as adults to receive the golf package. Golf option is not available for children 12 years of age and under.
• Tee times are subject to availability

• Minimum check-in age: 18
• Credit card deposit required upon check in: Yes, for incidentals
• Couples only
• King size beds in all rooms

• Year built: 1986
• Most recent renovations: 2005-2006

• Couples only resort; no single room occupancy allowed
• Couples must be 18 years or older
• Includes the Passport to Savings Promotion, including golf discount, 25% spa discount, unlimited tours (tours subject to availability and change without notice) and more

• Great for honeymooners or couples looking for relaxation with a great location in Cancun

• Couples only, no single room occupancy allowed
• Couples must be 18 year or older