In a protected mangrove park, near the quaint fishing town of Puerto Morelos, in the Mexican state of Quintana Roo.

Distance from Airport: 12 miles south of Cancun International Airport.
Distance from Downtown:

• 22 miles from Playa del Carmen
• 20 miles from Cancun

Distance from Attractions:

• Xcaret (ecological-archeological theme park) – 26 miles
• Playa del Carmen – 22 miles
• Xel-ha (freshwater lagoons) – 55 miles
• Tulum Archeological site – 61 miles

Distance from Beach: On the beach
Local Transportation Options: Public bus, taxi
Parking: Complimentary self and valet parking

Hotel Rating: 4 Star
Number of Rooms: 550


Room Category Descriptions:

• JSS - Junior Suites Super Saver Resort View
  Ample, 700 square-foot rooms feature a balcony, air conditioning and a ceiling fan, whirlpool in the bathroom with a separate rain shower, a double sink, a bidet, a hair dryer, and Agua de la Tierra toiletries. Beds are very comfortable with wide mattresses. The minibar is restocked daily with water, sodas, and beer. This room comes with an alarm clock with built-in iPod dock, coffee maker, iron/ironing board, and a laptop-size in-room safe. Wireless internet access is available for an additional fee. Occupancy: 3 adults / 4 total
  Bedding: 1 king or 2 double beds, subject to availability at time of check in
  
• JRS - Junior Suite Tropical View
  Spacious, 700 square-foot Junior Suite with a living area, 32-inch LCD TV, balcony, air conditioning and ceiling fan, whirlpool in bathroom and separate rain shower, double sink, bidet, and hair dryer. The suite also has a daily restocked minibar with water, sodas and beer; alarm clock with MP3 connector; coffee maker; iron and iron board; laptop-size safe; and wireless Internet access.
  Occupancy: 3 adults / 4 total
  Bedding: 1 king bed or 2 double beds, subject to availability at time of check in
• JSO - Junior Suite Ocean View
  Spacious, 700 square-foot Junior Suite with a living area, 32-inch LCD TV, balcony, air conditioning and ceiling fan, whirlpool in bathroom and separate rain shower, double sink, bidet, and hair dryer. The suite also has a daily restocked minibar with water, sodas and beer; alarm clock with MP3 connector; coffee maker; iron and iron board; laptop-size safe; and wireless Internet access.
  Occupancy: 3 adults / 4 total Bedding: 1 king or 2 double beds, subject to availability at time of check in
• FR - Family Room
  Comprised of 2 connected, spacious, tropical-view, 700 square-foot Junior Suites. Features a balcony, air conditioning and ceiling fan, and a whirlpool in each bathroom with separate rain shower, double sink, bidet, hair dryer, and Agua de la Tierra toiletries. Also has an alarm clock with iPod connection, coffee maker, iron and iron board, laptop-size in-room safe, and minibar restocked daily with water, soda, and beer.
  Occupancy: Maximum 6 people
  Bedding: 1 king and 2 double beds
  

• JSOF - Junior Suite Oceanfront
  Spacious, 700 square-foot Junior Suite with a living area, 32-inch LCD TV, balcony, air conditioning and ceiling fan, whirlpool in bathroom and separate rain shower, double sink, bidet, and hair dryer. The suite also has a daily restocked minibar with water, sodas and beer; alarm clock with MP3 connector; coffee maker; iron and iron board; laptop-size safe; and wireless Internet access.
  Occupancy: 3 adults / 4 total
  Bedding: 1 king or 2 double beds, subject to availability at time of check in
• JPC - Preferred Club Suite Ocean View
  1-bedroom, 765 square-foot suite with a balcony and exterior whirlpool, 32-inch LCD TV, air conditioning, and ceiling fan. Bathroom has a separate rain shower, double sink, bidet, and hair dryer. Separate living room with sofa, 2 closets, laptop-size safe, 2 phones, alarm clock with MP3 connector, Secret Box for room service, coffee maker, iron and ironing board, wireless Internet access, and daily restocked minibar with water, soda, and beer. Access to the Preferred Club Lounge is also included.
  Occupancy: 3 adults / 4 total
  Bedding: 1 king or 2 double beds, subject to availability at time of check in
• PCOF - Preferred Club Suite Oceanfront
  1-bedroom, 765 square-foot suite with a balcony and exterior whirlpool, 32-inch LCD TV, air conditioning, and ceiling fan. Bathroom has a separate rain shower, double sink, bidet, and hair dryer. Separate living room with sofa, 2 closets, laptop-size safe, 2 phones, alarm clock with MP3 connector, Secret Box for room service, coffee maker, iron and ironing board, wireless Internet access, and daily restocked minibar with water, soda, and beer. Access to the Preferred Club Lounge is also included.
  Occupancy: 3 adults / 4 total
  Bedding: 1 king or 2 double beds, subject to availability at time of check in
• PCGS - Preferred Club Governor Suite
  Large room with 1 bedroom with a private balcony, outdoor whirlpool, dining room, welcome hall, 32-inch LCD TV, air conditioning and ceiling fan, and bathroom with separate rain shower, bidet, hair dryer, double deluxe round sink, whirlpool, and walk-in dressing room. Suite also has a laptop-size safe, 3 phones, alarm clock with MP3 connector, coffee maker, iron and ironing board, wireless Internet access, Secret Box for room service, and daily restocked minibar with water, soda, and beer. Access to the Preferred Club Lounge is also included.
  Occupancy: 3 adults / 4 total
  Bedding: 1 king and 2 double beds
  

Room Details:

• Adjoining Rooms: Yes, subject to availability at time of check in
• Air Conditioning: Yes
• Bathroom Amenities: Hair dryer, separate bath/rain shower, whirlpool for 2, robes, and bidet
• Balcony / Patio: Yes
• Cribs: Yes, subject to availability at no additional cost
• Internet Access: Yes, for an additional charge
• Iron / Ironing Board: Yes, in room
• Kitchen Facilities: No
• Non-Smoking Rooms: Yes, subject to availability at time of check in
• Rollaway Beds: Yes, subject to availability at no additional cost
• Safe Deposit Boxes: Yes, complimentary electronic, laptop-size in-room safe
• Smoke Alarm / Sprinklers: Yes
• Telephone: Yes
• Television / Radio: 32-inch TV LCD / Radio alarm clock with connector for MP3

Hotel Details:

• Babysitting Service: Yes, for an additional charge
• Check-in / Check-out: 3:00pm / 12:00 noon
• Child Ages: Children 3 years of age and under stay free with adult when using existing bedding
• Concierge: Yes
• Courtesy Room / Day Room: Yes, subject to availability
• Elevators: Yes in each building
• Housekeeping Service: Daily
• Luggage Check / Storage: Yes
• Luggage Porter / Bellhop: Yes
• Number of Floors: 4 floors
• Other Guest Services: Bellboy service, same-day laundry and dry cleaning, business center, car rental, travel agency, and conference facilities

Details on hotel facilities for the physically challenged are available through our reservations sales staff. All handicap room requests must be processed through our reservations center on a special request basis with the hotels to confirm availability of rooms prior to arrival. Please call for details.

Handicapped rooms: Yes
Preconfirmed handicapped rooms: Yes, request must be sent to hotel prior to arrival
TDD rooms: No
Wheelchair accessible: Yes
Wheelchairs available at hotel: Yes
Handrails in bathroom: Yes
Roll-in showers: Yes
Bars in shower/chair: Yes
Shower lift: No
Alert Plus - audio/visual alert system: Yes
Smoke detectors with flashing light: Yes
Lamps that flash on/off if phone rings: No
Shake alarms/pillows: No
Closed-captioned TV: yes
Braille: No
Seeing eye dogs allowed: No

Dining Facilities:

• Zest - Evokes an old Flamenco Cabaret, where white-threaded curtains form waves in the center of the restaurant creating an elegant, romantic atmosphere. Open for dinner only and offers Mediterranean gourmet cuisine. Adults only. Casual elegance dress code.
• Carnival - Specializes in International cuisine and has an exciting décor and offers an international buffet menu in a casual atmosphere. Open for breakfast, lunch, and dinner. Casual dress code.
• Spice - Taste the best in Asian Cuisine, seated beside tranquil fountains around an indoor Zen Garden with 3 Teppanyaki stations, a sushi bar, and Pagoda. Open for dinner. Casual elegance dress code.
• Tamarindo - Enjoy delectable delightsat this restaurant featuring contemporary Mexican decor with silver, white, and Mexican pink colors. Open for dinner. Casual elegance dress code.
• Capers - Explore the rich flavors of Italian cuisine in a contemporary Tuscan setting. Open for dinner. Casual elegance dress code.
• Fork - Tranquility embraces you at this serene garden and oceanview, elegant French cuisine restaurant. Open for dinner. Casual elegance dress code.
• Castaways - Take a quick break from the pool or beach and replenish your forces with a fresh, delicious sandwich or an energetic meal. Castaways also serve small bites and invigorating drinks at the poolside area with a spectacular ocean view.
• Room Service – Yes, 24 hours

Cocktail Lounges or Bars:

• Splash Pool and Swim-up bar - Located at the Showtime pool.
• Eclipse Nightclub - Located in the upper level of the shopping area, the Eclipse Nightclub features a casual ambience with 3 LCD flat-panel TVs and 2 pool tables.
• Moments Lobby Bar - Conveniently located in the main lobby area, Alisios Lobby Bar serves domestic and select, international drinks, as well as your favorite cocktails.
• The Mix - Beach Bar located on the main beach.
• The Reef Pool Bar - Pool and swim-up bar located in the Quiet pool.
• The Lounge - This VIP lounge is located inside the Preferred Club section, offering premium bar service and snacks in a relaxed, private atmosphere for Preferred Club guests only. The Lounge is the ideal place to read a book,watch TV and relax.

Entertainment:

• Live evening and professional entertainment

  Reservations are not required at a la carte restaurants. Seating is on first- come first-served basis. Men are required to wear pants and collared shirts when attire is noted as "Casual Elegance".

• Pool: Free-form fresh water pool, towel service, chairs, pool, and swim-up bar, umbrellas on the pool, and wait service at the pool and beach from 10am to 6pm.
• Whirlpool: No
• Beach: White-sand beach overlooking the Caribbean Sea, beach chairs, wait service for drinks from 10am to 6pm, palm hutts on the beach, towel service, ocean iceberg climbing on the ocean, ocean trampoline.
• Watersports: Non motorized watersports: sailing, kayaking, hobbie cats, and use of snorkel equipment.
• Spa: For those guests seeking a sanctuary for the senses, Renova Spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating, and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, sauna, steam room, and private showers are available, as well as pedicures, manicures, facials, and a full-service beauty salon
• Fitness Center: Yes, includes treadmills, stationary bikes, elliptical machines, stair climberm free weights, and more
• Golf: Not at resort, but several are nearby
• Tennis: 3 tennis courts, hard courts, lighted. Equipment (racquets and balls are included)
• Shopping: 2 boutiques and 1 jewelry shop

All-Inclusive Plan Rating: Full All-Inclusive
All-Inclusive Features Include:

• Gourmet a la carte dining
• No dinner reservations required
• 24-hour room and concierge services
• Top-shelf premium brands
• Unlimited domestic and International beverages
• Supervised Kids Club
• Live evening and professional entertainment
• Non-motorized watersports
• An array of daytime activities
• Teen activities day and night
• World-class spas and fitness centers

Dining Details:
Breakfast Options:

• Carnival - Specializes in International cuisine and has an exciting décor and offers an international buffet menu in a casual atmosphere.
• The Lounge (exclusive for Preferred Club guests)

Lunch Options:

• Carnival - Specializes in International cuisine and has an exciting décor and offers an international buffet menu in a casual atmosphere.
• Castaways - Take a quick break from the pool or beach and replenish your forces with a fresh, delicious sandwich or an energetic meal. Castaways also serve small bites and invigorating drinks at the poolside area with a spectacular ocean view.

Dinner Options:

• Zest - Evokes an old Flamenco Cabaret, where white-threaded curtains form waves in the center of the restaurant creating an elegant, romantic atmosphere. Offers Mediterranean gourmet cuisine. Adults only. Casual elegance dress code.
• Carnival - Specializes in International cuisine and has an exciting décor and offers an international buffet menu in a casual atmosphere.
• Spice - Taste the best in Asian Cuisine, seated beside tranquil fountains around an indoor Zen Garden with 3 Teppanyaki stations, a sushi bar, and Pagoda. Casual elegance dress code.
• Tamarindo - Enjoy delectable delights at this restaurant featuring contemporary Mexican decor with silver, white, and Mexican pink colors. Casual elegance dress code.
• Capers - Explore the rich flavors of Italian cuisine in a contemporary Tuscan setting. Casual elegance dress code.
• Fork - Tranquility embraces you at this serene garden and ocean-view, elegant French cuisine restaurant. Casual elegance dress code.

Room Service: Yes, 24 hours, included In-room
Food Options: No
Restaurant Reservations Required: No
Dining Restrictions or Limitations: No
Dining Surcharges: Yes, Romantic Dinners and Lobster are at an additional cost

Beverage Details:
Drinks Included:

• Non-alcoholic soft drinks, juice, coffee, tea, and bottled water
• Domestic and imported beer
• House wines
• Unlimited Domestic and International beverages
• Top-shelf premium brands

In-room Beverage Options:

• In-room minibar
• Soft drinks
• Bottled water
• Beer

Beverage Restrictions or Limitations: No
Beverage Surcharges: Yes, house wine is included; additional wine is available for a fee
Entertainment Details:
Daytime Entertainment Options:

• Animation staff

Evening Entertainment Options:

• Nightly shows
• State-of-the-art theater
• Live music in the Lobby Bar
• Night Club with 2 pool tables and DJ music
• Karoke nights
• Movies on the beach

Children's Activity Program: Yes, Explorer's Club for children 3 to 12 and operations hour from 9am to 10pm.

• For details on the Children's Activity Program, please see the Family Program section for this hotel

Activity Details:
Daytime Activity Options:

• Non motorized watersports
• Beach volleyball
• Tennis
• Board games
• Aerobics
• Stretching
• Bicycle tour
• Basketball
• Beach football
• Bingo
• Dancing lessons
• Tequila tastings
• Gym/Fitness Center Evening Activity Options:
• Tennis Activity schedule is subject to availability and may change based on weather and other unforeseen situations

Restrictions or Limitations: Non-Motorized watersports are not included
Activity Surcharges: Verify with activities staff upon arrival

• Minimum check-in age: 18
• Credit Card Deposit Required Upon Check In: Yes

Other Restrictions:

• Hotel does not permit spring break groups. Clients creating a disturbance at the resort can and will be removed from the property at their own expense.

• Year Built: 2008
• Most Recent Renovations: January 2010 - Restaurant redecorations an dsoft goods in guest rooms

• An all-suites resort
• The world's second largest coral reef, home to schools of colorful fish, is just 1/3 mile from the beach
• 7 gourmet restaurants
• 5 bars
• Chic atmosphere
• Dinner reservations not required
• 24-hour all-inclusive
• Room service included

• Great for families and also recommended for singles and couples

• Expansive property requires a lot of walking
• Active resort

• Child Ages: Children 3 years of age and under stay free with adult when using existing bedding
• Children's Activity Program: Explorer's Club for kids with fully supervised children's program with arts and crafts, weekly camp out adventure, and big screen and movies on the beach. Daily activities open from 9:00am - 10:00pm for kids from 3 to 12 years old. All Explorer's Club personnel and babysitters are certified by the Mexican Red Cross. A doctor leads the certification.
• Babysitting Service: Yes, Babysitting is separate from the Explorer's Kids Club with an additional cost.
• Children's Amenities: Kids pool, euro bungee for children, Explorer's Club, ice climbing on the ocean, ocean trampoline, children's menu at restaurant